Money Back Guarantee

What are the terms of the Money Back Guarantee?

We know that SmartWater works as a deterrent to all would-be burglars, so we back our claim with a Money Back Guarantee.
As long as you display the SmartWater warning labels in a prominent position and your licence fee is up to date at the time of the burglary, we will refund an amount equivalent to your paid annual licence fee.

Terms & Conditions apply
The terms and conditions which apply to the Money Back Guarantee are contained within your licence agreement and are as follows:
If having purchased the Product and acquired the Licence, the Buyer’s "home" at the address stated in the Order is subsequently burgled, or any vehicle which the Buyer has marked with the Product is stolen and not recovered, the Buyer shall be entitled to claim the applicable amount detailed below by writing to the Seller, subject to the following conditions:
The Licence acquired from the Seller is current, the Buyer is in full compliance with these Conditions and the Licence Fee has been paid up to date at the time of the burglary or theft; the Promotional Materials were prominently displayed at the time of the burglary or theft according to the Seller’s applicable instructions, guidance notes and conditions of use stated from time to time; and the Buyer provides a Police Crime incident number which correctly relates to the Buyer and the applicable burglary or theft.

The amount which the Buyer shall be entitled to claim under the Money Back Guarantee described above, shall be either the then current annual Licence Fee or the total payments which the Buyer has made to the Seller during the 12 months preceding the burglary or theft, whichever is the lesser amount. If the Buyer has acquired a lifetime Licence, the lifetime Licence Fee paid by the Buyer (if the burglary or theft occurs within the first 12 months of acquiring the lifetime Licence) or (if the burglary or theft occurs more than 12 months after acquiring the lifetime Licence) either the then current annual Licence Fee or the total payments which the Buyer has made to the Seller during the 12 months preceding the burglary or theft, whichever is the lesser amount.

If the Buyer’s claim under the Money Back Guarantee described above is successful, the applicable amount shall be paid to the Buyer by cheque which shall be sent to the Buyer within 30 days of such claim succeeding.

For the avoidance of doubt, the Licence and the Buyer’s obligations under the Licence and the Contract (including payment obligations) will continue in force notwithstanding any claim the Buyer makes under the Money Back Guarantee.

The money back guarantee refers to domestic dwellings only and does not apply to discounted schemes or commercial contracts.